Here are some of the Galaxy S7 and Galaxy S7 Edge's main problems and Potential Remedies.
Problem 1 – “Warning, Camera failed” error
Some users have found that when opening the camera app, the screen remains blank, followed by a message that says “warning, camera failed.” This issue has primarily been seen with the Galaxy S7, but a few Galaxy S7 Edge owners have come across this problem as well.
Potential Remedies :
» The issue seems to be caused by the Smart Stay feature. Smart Stay uses the front camera to keep a track of when you are looking at the phone, and that seems to create a problem when trying to load the rear camera. As a temporary fix, you can turn off Smart Stay by going to Settings – Display.
» This is a known issue, and a software update is rolling out from Samsung at the moment, which you should receive quite soon.
Problem 2 – MicroSD card issues
To the delight of many fans, Samsung brought back expandable storage with the Galaxy S7 and Galaxy S7 Edge. However, users have come across a few issues related to it. For starters, there is no adoptable expandable storage. Secondly, a couple of persistent popups related to the microSD card appear randomly, multiple times during the day. Finally, the microSD card also seems to make the device take a touch longer to wake.
Potential Remedies :
» As far as the adoptable storage issue is concerned, there is a useful guide on how to activate this setting, which you can find here. While the phones don’t have to be rooted for this solution, make sure that you follow the steps exactly as stated, and some form of technical know-how is recommended.
» When it comes to the random persistent popups, some users have found the formatting the microSD card to the exFAT standard seems to have done the trick. However, a lot of users have found this to be a hardware issue, and the only option then is to pick up a replacement.
» When it comes to the slow to wake issue, certain brands of microSD cards seem to cause the problem more than others, including Samsung cards as well. Samsung has released a software update this month that fixes this problem, so make sure that your device is updated to the latest software version.
Problem 3 – Buttons and capacitive keys become unresponsive
Some users have found the power button and volume down button to suddenly not be working, and in other cases, the capacitive Recent Apps key and the physical home button seem to become unresponsive as well. The latter is an issue seen mostly with the Galaxy S7 Edge only.
Potential Remedies :
» A rogue app seems to be the cause for concern in both cases. Boot the device into Safe Mode (you can find the steps on how to do so below) and see if the issue persists. If it doesn’t, uninstall any apps you added just before the problem showed up, and that should fix things.
» Most of the time, a reset does the trick. Press and hold the power button and volume down button for a few seconds, until the device restarts. In the case of the first issue, even these buttons seem to be unresponsive, this restart method does work anyway.
» In the case of the Recent Apps key and home button not working, a few users have found Car Mode to be the culprit. Turn off Car Mode in the settings, and see if it fixes the issue.
Problem 4 – Distorted audio and “moisture detected” alert
The Galaxy S7 and Galaxy S7 Edge come with an IP68 rating for dust and water resistance, which means that the phones can be submerged in up to 1.5 meters of water for as long as 30 minutes without a negative impact on performance. However, users have found the audio from the speakers to sound distorted. Others have found that there devices refuse to charge, with a “moisture detected” alert popping up.
Potential Remedies :
» Both these issues go away for the most part as the device dries up. Make sure that you wipe down the device as soon as it is out of the water, and if you are especially worried, the old bag of rice trick works as well. Avoid using a blow dryer though, as the intense heat may affect the components. The “moisture detected” alert is a useful fail safe that helps avoid any problems when plugging in the device to charge.
Problem 5 – Auto correct issue with stock Samsung keyboard
Quite a few users have found the auto replace feature of the stock Samsung keyboard to be acting up in weird ways. When ending a sentence with an exclamation point or question mark, the auto corrected word changes to something completely different and unrelated.
Potential Remedies :
» The only option here is to either turn off the auto replace feature, or move to a third-party keyboard that can be downloaded from the Google Play Store. Hopefully, a future software update will address this problem.
Problem 6 – Connectivity issues
A lot of users face connectivity issues with Wi-Fi and Bluetooth when they pick up a new phone, and the Galaxy S7 and Galaxy S7 Edge are no exceptions. That said, these devices did suffer from a serious Wi-Fi connectivity problem, but that has been addressed with a software update.
Potential Remedies :
» Wi-Fi connection keeps dropping
This seems to be a very common issue, specifically with wireless routers that support both the 2.4 GHz and 5 GHz bands. Go into the Advanced settings in the Wi-Fi menu of the phone, and look for Wi-Fi Frequency Band. Change it from the default Automatic selection to 2.4 GHz only, and this seems to fix the problem for most users.
» Cannot connect to Wi-Fi
1. Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
2. Go to Settings – Power saving and ensure that this option is turned off.
3. Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
4. Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
5. Make sure the router firmware is up to date.
6. Make sure the applications and software on the device are up to date.
7. Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.
Bluetooth Problems
1. Check the manufacturer’s manual for the device and the car and reset your connections.
2. Ensure that you are not missing a vital part of the connection process.
4. Go to Settings – Bluetooth and ensure nothing needs changing
5. Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
6. Guides – soft reset, hard reset, wipe cache partition, boot into Safe Mode
Soft Reset
Press and hold the power button and volume down key simultaneously for about 10 seconds until the device powers off. This works when the screen is unresponsive.
Hard Reset
1. With the device turned off, press and hold the volume up key, home button, and power button simultaneously.
2. When the Samsung logo appears,
release the power button, but continue to hold the volume up and home buttons.
3. When the Android system recovery screen appears, release all buttons.
4. Use the volume down button to toggle the selection to “wipe data/factory reset,” then press the power button to accept it.
5. Use the volume down button to toggle the selection to “Yes — delete all user data,” then press the power button.
6. Wait for the reset to finish. You will eventually be prompted to “Reboot system now.” Press the power button to continue.
7. If the phone is on, go to Settings – Backup & reset – Reset device – Erase Everything.
Wipe cache partition
1. With the device turned off, press and hold the volume up key, home button, and power button simultaneously.
2. When the Samsung logo appears, release the power button, but continue to hold the volume up and home buttons.
3. When the Android system recovery screen appears, release all buttons.
4. Use the volume down button to toggle the selection to “wipe cache partition,” then press the power button to accept it.
5. When the previous menu returns, go up and select “Reboot system now,”
Boot in Safe Mode
When the device is turned off, turn the device on again and press and hold the volume down button until a “Safe Mode” button shows up. Tap that button to boot your device in safe mode.
Courtesy Of: NigeriaBam
Source: http://www.guruslodge.com/threads/check-out-common-problems-potential-remedies-of-samsung-galaxy-s7-galaxy-s7-edges.92484/#ixzz47UiPhOX5
Problem 1 – “Warning, Camera failed” error
Some users have found that when opening the camera app, the screen remains blank, followed by a message that says “warning, camera failed.” This issue has primarily been seen with the Galaxy S7, but a few Galaxy S7 Edge owners have come across this problem as well.
Potential Remedies :
» The issue seems to be caused by the Smart Stay feature. Smart Stay uses the front camera to keep a track of when you are looking at the phone, and that seems to create a problem when trying to load the rear camera. As a temporary fix, you can turn off Smart Stay by going to Settings – Display.
» This is a known issue, and a software update is rolling out from Samsung at the moment, which you should receive quite soon.
Problem 2 – MicroSD card issues
To the delight of many fans, Samsung brought back expandable storage with the Galaxy S7 and Galaxy S7 Edge. However, users have come across a few issues related to it. For starters, there is no adoptable expandable storage. Secondly, a couple of persistent popups related to the microSD card appear randomly, multiple times during the day. Finally, the microSD card also seems to make the device take a touch longer to wake.
Potential Remedies :
» As far as the adoptable storage issue is concerned, there is a useful guide on how to activate this setting, which you can find here. While the phones don’t have to be rooted for this solution, make sure that you follow the steps exactly as stated, and some form of technical know-how is recommended.
» When it comes to the random persistent popups, some users have found the formatting the microSD card to the exFAT standard seems to have done the trick. However, a lot of users have found this to be a hardware issue, and the only option then is to pick up a replacement.
» When it comes to the slow to wake issue, certain brands of microSD cards seem to cause the problem more than others, including Samsung cards as well. Samsung has released a software update this month that fixes this problem, so make sure that your device is updated to the latest software version.
Problem 3 – Buttons and capacitive keys become unresponsive
Some users have found the power button and volume down button to suddenly not be working, and in other cases, the capacitive Recent Apps key and the physical home button seem to become unresponsive as well. The latter is an issue seen mostly with the Galaxy S7 Edge only.
Potential Remedies :
» A rogue app seems to be the cause for concern in both cases. Boot the device into Safe Mode (you can find the steps on how to do so below) and see if the issue persists. If it doesn’t, uninstall any apps you added just before the problem showed up, and that should fix things.
» Most of the time, a reset does the trick. Press and hold the power button and volume down button for a few seconds, until the device restarts. In the case of the first issue, even these buttons seem to be unresponsive, this restart method does work anyway.
» In the case of the Recent Apps key and home button not working, a few users have found Car Mode to be the culprit. Turn off Car Mode in the settings, and see if it fixes the issue.
Problem 4 – Distorted audio and “moisture detected” alert
The Galaxy S7 and Galaxy S7 Edge come with an IP68 rating for dust and water resistance, which means that the phones can be submerged in up to 1.5 meters of water for as long as 30 minutes without a negative impact on performance. However, users have found the audio from the speakers to sound distorted. Others have found that there devices refuse to charge, with a “moisture detected” alert popping up.
Potential Remedies :
» Both these issues go away for the most part as the device dries up. Make sure that you wipe down the device as soon as it is out of the water, and if you are especially worried, the old bag of rice trick works as well. Avoid using a blow dryer though, as the intense heat may affect the components. The “moisture detected” alert is a useful fail safe that helps avoid any problems when plugging in the device to charge.
Problem 5 – Auto correct issue with stock Samsung keyboard
Quite a few users have found the auto replace feature of the stock Samsung keyboard to be acting up in weird ways. When ending a sentence with an exclamation point or question mark, the auto corrected word changes to something completely different and unrelated.
Potential Remedies :
» The only option here is to either turn off the auto replace feature, or move to a third-party keyboard that can be downloaded from the Google Play Store. Hopefully, a future software update will address this problem.
Problem 6 – Connectivity issues
A lot of users face connectivity issues with Wi-Fi and Bluetooth when they pick up a new phone, and the Galaxy S7 and Galaxy S7 Edge are no exceptions. That said, these devices did suffer from a serious Wi-Fi connectivity problem, but that has been addressed with a software update.
Potential Remedies :
» Wi-Fi connection keeps dropping
This seems to be a very common issue, specifically with wireless routers that support both the 2.4 GHz and 5 GHz bands. Go into the Advanced settings in the Wi-Fi menu of the phone, and look for Wi-Fi Frequency Band. Change it from the default Automatic selection to 2.4 GHz only, and this seems to fix the problem for most users.
» Cannot connect to Wi-Fi
1. Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
2. Go to Settings – Power saving and ensure that this option is turned off.
3. Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
4. Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
5. Make sure the router firmware is up to date.
6. Make sure the applications and software on the device are up to date.
7. Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.
Bluetooth Problems
1. Check the manufacturer’s manual for the device and the car and reset your connections.
2. Ensure that you are not missing a vital part of the connection process.
4. Go to Settings – Bluetooth and ensure nothing needs changing
5. Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
6. Guides – soft reset, hard reset, wipe cache partition, boot into Safe Mode
Soft Reset
Press and hold the power button and volume down key simultaneously for about 10 seconds until the device powers off. This works when the screen is unresponsive.
Hard Reset
1. With the device turned off, press and hold the volume up key, home button, and power button simultaneously.
2. When the Samsung logo appears,
release the power button, but continue to hold the volume up and home buttons.
3. When the Android system recovery screen appears, release all buttons.
4. Use the volume down button to toggle the selection to “wipe data/factory reset,” then press the power button to accept it.
5. Use the volume down button to toggle the selection to “Yes — delete all user data,” then press the power button.
6. Wait for the reset to finish. You will eventually be prompted to “Reboot system now.” Press the power button to continue.
7. If the phone is on, go to Settings – Backup & reset – Reset device – Erase Everything.
Wipe cache partition
1. With the device turned off, press and hold the volume up key, home button, and power button simultaneously.
2. When the Samsung logo appears, release the power button, but continue to hold the volume up and home buttons.
3. When the Android system recovery screen appears, release all buttons.
4. Use the volume down button to toggle the selection to “wipe cache partition,” then press the power button to accept it.
5. When the previous menu returns, go up and select “Reboot system now,”
Boot in Safe Mode
When the device is turned off, turn the device on again and press and hold the volume down button until a “Safe Mode” button shows up. Tap that button to boot your device in safe mode.
Courtesy Of: NigeriaBam
Source: http://www.guruslodge.com/threads/check-out-common-problems-potential-remedies-of-samsung-galaxy-s7-galaxy-s7-edges.92484/#ixzz47UiPhOX5
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